Helcomin Refund & Return Policy

Effective Date: July 19, 2025

At Helcomin, we are committed to your wellness and satisfaction. If you're not fully satisfied with your purchase, this policy outlines your rights and the process to request a return, refund, or exchange.

1. Eligibility for Returns

Return period:
– 14 calendar days from the date of delivery for most products (e.g., sprays, pregnancy tests, dyes).

Condition of returns:
– Items must be unused, unopened, and in original packaging.
– Hygiene-sensitive products (e.g., medication‑type sprays, pregnancy tests) must have intact seals and no evidence of use. Personalized or custom-packaged items are non-returnable.

2. How to Initiate a Return

1. Send an email to info@helcomin.nl within 14 days of delivery.

2. Include your order number, product name, and reason for return.

3. Wait for a return approval and shipment instruction from us.

4. Ship the product back within 7 days of approval, using a trackable shipping method.

Return shipping costs:
– Borne by the customer, unless the return is due to our fault (e.g., wrong or defective item).

3. Refund Process

Once your return is received and inspected:

• Approved returns are refunded to your original payment method within 5–7 business days.

• Shipping fees (both outbound and return) are non-refundable, unless the return is due to our error.

• In case of partial returns (only some items returned), refunds will cover only the returned items.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.

• Provide photos of the damage or packaging and your order number.

• We will expedite a replacement or issue a full refund, covering all shipping costs.

5. Exchanges

• Want a different product?

• Follow the standard return process and, once approved, place a new order for the desired item(s).

• We’ll refund the returned item per policy, and you’ll be responsible for shipping the new item.

6. Exceptions & Non‑Returnable Items

The following items cannot be returned:

• Opened or used sprays, gels, or hygienic health items

• Pregnancy tests or any product intended for single-use or personal hygiene

• Clearance, sale, or final‑sale products

• Custom or personalized products

If you're unsure whether a product is eligible for return, just email us.

7. Contact Information

Email: info"@"helcomin.nl
Phone: +31 20 299 4811
Address: Kingsfordweg 151, Sloterdijk Teleport Towers, 1043 GR Amsterdam, The Netherlands

For questions about returns, order status, or refunds, our customer care team is here to assist you.